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Privacy policy

This privacy policy is to help you better understand our privacy practices on collection, use, and share of your personal information. We may change this privacy practices anytime and in doing so, we will let you know, may be through your email. We will be updating the privacy policy on this site.

Your information belongs to you
The information we need to provide our services is what we collect from you. Where possible, we delete the information when we no longer need it. When building and improving our products, our engineers work closely with our privacy and security teams so as to build with privacy in mind. For whatsoever, our guiding principle is that your information belongs to you, and we aim to only use your information to your benefit.
Protection of your information
We will not share your personal information to a third party unless you give us permission or that we are legally required to do so. In case of legally required, we will tell you in advance, unless if to let you know is legally forbidden.
Respond to privacy-related questions
We provide detailed FAQs and documentation that covers most important privacy topics, and respond to privacy-related questions we receive.
Privacy for merchants
Merchants here refers to people that are using our website to power their stores

What we collect How we use it
Information you provide to us about you and your business, for example your name, names of people working with you or associated with your business, company name, address, email address, and phone number. • To provide you with the use of our platform and other related services and to confirm your identity, to contact you about issues with the platform or to invoice you
• To advertise and market products or features to you
• To comply with legal requirements
• To prevent fraudulent use of our services
Payment information you provide to us, such as your bank account number. • To provide you with the use of our platform and other related services
• To charge for our services
• To provide you our market
Information about how you access our platform, and information about the device and browser you use, your network connection, your IP address. • To improve our platform and other related services e.g. in identifying ways to make our platform easier to use or navigate
• To personalize the platform for you .e.g. by showing you what we believe may be useful to you
• To advertise and market products or features to you
• To prevent fraudulent use of our services
Your business address, business type, business ID number, bank account information, date of birth (if you are an individual business owner), and in some circumstances, government-issued identification number. • To create and manage your account payments to us
• To provide you with the payments services
• To conduct fraud and risk monitoring
• To comply with legal requirements (such as “know your customer”, anti-money laundering, or anti-terrorism laws)
Copies of government-issued and/or a picture of yourself holding your identification that you provide us. • If we need to verify your identity (e.g., to protect you against identity theft or fraud)
• To verify that we are speaking with you if you contact us
• To help us determine or verify account ownership

We also work with companies that provide us with information about merchants or prospective merchants (for example, to protect against fraud or if we’re sponsoring an event).

Privacy for users of our website

This refers to users of our website and or free business tools. We want to use your personal information to provide you with and improve the specific service you are using
What we collect How we use it
Your name, address, email address, and phone number about yourself or your business To provide you with and improve service you are trying to use • To confirm your identity to contact you about our products or services and to complete transactions with you
• To pre-fill order information if you are trying to checkout through our powered store
• To advertise and market our services or features to you
Information from email messages that you connect from email inboxes or email messages you transfer included in your order history. • To personalize your experience using services for example how you may order items that we show you
Information about how you access our website and platform, including information about the device, browser you use, your network connection, your IP address • To provide you use with improvement on our services
• To personalize your experience using our services (e.g., by changing how we may order items that we show you)
• To advertise and market products or features to you
• To maintain the security of the service
• To detect or prevent fraud or spam

Privacy for customers

This refers to customers that shop at Access drugs-powered stores. Since you participate in our partner program, we intent to use your personal information to provide you with the use of our platform and its services, and generally to help you work with our merchants.

What we collect How we use it
Your name, address, email address, phone number, and payment information. • To provide merchants with our services and enable them complete a transaction, screen your orders against fraud and risk, fulfill orders, and contact you with new products or offers
Information about how you access our website and platform, including information about the device, browser you use, your network connection, your IP address • To provide merchants with our services, and enable them analyze about how many people visit their store, and to help them improve their store

Privacy for our partners

Our partners who help us develop website, build stores, refer merchants, or help merchants operate their stores.

What we collect How we use it
Information you provide about yourself and your business, like your name, company name, address, email address, and phone number. • To provide you with the use of our platform and contact you about issues with the platform and to invoice you
• To advertise and market products or features to you
• To comply with legal requirements
Payment information you provide to us for example your bank account number. • To process payments from you, or to remit payments to you
Information about how you browse our websites and platform • To personalize your experience using our websites for example through changing the layout of our web pages
• To advertise and market products or features to you

Privacy for our visitors

Out visitors are people who visit our websites or contact our support. Since you visit our websites or contact our support, we therefore intent to use your personal information to provide you with the specific service you are using.

What we collect How we use it
Information about you that you provide to us about yourself, like your name, address, email address, and phone number. • To provide you with the specific service you are using and the improvement
• To advertise and market products or features to you
• To comply with legal requirements
Information about how you browse our websites and platform To personalize your experience using our websites through changing the layout of our web pages

Use of cookie notice

Cookie notice is a small piece that allows the website to "remember" actions or preferences over time when website stores it in computer or mobile device.

Why and how we use cookies

We use cookies for the virtue of your visit to the website towards understanding on how you interact with our content and to help us improve your experience when visiting. Cookies help us distinguish users of our website While visiting or using our services, the website asks browser to store on computer. You can choose to reject or block the cookies we use. It is of no problem.