Return & Exchange Policy

Eligible Returns

Access drug facilitates refunds or exchanges under these circumstances:

• Product Fault or Expiry
  If the product(s) are faulty or expired at the time of purchase.
• Inaccurate Description
  If the product(s) are not as described by the store.

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Mandatory Return Conditions

• Original State
  The returned item must be in its original package, unopened, and with a receipt of purchase.
• 14-Day Limit
  We must receive the return within **not more than 14 days** from when the purchase was made.

Non-Refundable Scenarios

Customers are **not legally entitled** to a refund if:

• They change their mind or no longer want the goods.
• They cause the fault (user damage).
• They chose the wrong item.
• They find the item cheaper elsewhere.

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